Tools for Talking When Stakes Are High

Crucial Conversations:

Crucial conversations happen to everyone. They are the conversations that affect the quality of our lives, whether in the personal or the professional realm. Crucial conversations are those in which opinions vary, in which the stakes are high, and in which emotions are strong. They are conversations about tough issues, the conversations that people normally shy away from. In the professional realm, these conversations concern such issues as safety, productivity, diversity, and quality.


What a profound and timely book! Here is the cure for arguments and misunderstandings; for mediocrity and frustration. This book offers a wealth of principles and skills that will dramatically improve your career, your organization, and your relationships
Stephen R. Covey
Author of The 7 Habits of Highly Effective People

In my thirty-five years in the training profession, I have never experienced content so valuable and so life-changing as what is found in Crucial Conversations.
Terrie Monroe
Director, Organizational Development, Children's Health System

I've read Crucial Conversations four times, and it has totally changed ME! For the first time in my life, I have the courage to talk to almost anyone about almost anything. Crucial Conversations is one of the most important books I have ever read.
Dave Hill
Entrepreneur, NSA Juice Plus+

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